What's the minimun age to use our services?
Children age 12-16 can join classes. Parent/guardian consent and supervision required. Individuals of age 12 and above should create an online account with True Cycling Studio. For special Family Events, children 5+ could join Functional Training classes like Yoga, Pilates, and Zumba. To participate in cycling classes, children must be at least 4’10” tall.
Is child care available?
Not available at our facility at this time.
Do I have to reserve a spot?
We recommend you reserve a spot as soon as possible through either our Schedule or Pricing/Buy tabs on our website or App.
Are there showers in the facility?
Yes, there are 4 showers altogether; 2 per bathroom.We also have 2 dry-changing rooms. Bath towel rental: $2/session
Do I need cycling shoes?
Our bikes have both SPD clips and baskets. Cycling shoes rental: $2/session. We sell SHIMANO shoes, per order. Cleats provide a more stable, effective, safe ride and allow you to better work the various muscle groups throughout the entire pedal stroke.
What is your cancellation policy?
CLASS CANCELLATION. If you cancel from a class within 2 hours of the class start time, then you will be marked as a “late cancel,” lose that session from the package, or be charged a $10 late cancelation fee if you are a member. If you are enrolled in an early-morning class and cancel after 9 p.m. the evening before class, then you may be marked as a “late cancel.
MEMBERSHIP CANCELLATION. After completing the initial term of your membership, you could submit a request to cancel your membership by email, phone, or in person. Please submit your request at least 15 days prior to the next billing date.
If you need to upgrade your membership, you could do it at any time, and prior to completing the initial term of the membership. There are reasons why a member may need to cancel a membership prior to the completion of the initial term. Cancellation fees apply.
• Medical: If upon a doctor’s written order, the member cannot receive the services because of a significant physical or medical disability for a period that exceeds 30 days.
• Moving: Submit proof to the studio that you have moved outside of a 15-mile radius from the studio. This would include a BGE meter reading, lease, mortgage, or bill sent to your new residence.
• Military: Due to active duty. Submit proof to the studio.
Do you have Open Studio Hours?
Yes, Open Studio Hours are available to VIP members. Mon/Wed/Fri, 11a.m.-1p.m. and 5-7p.m. Sat. 9-11 a.m. Walk-ins are welcome for VIP members during these hours .