What's the minimun age to use our services?
Children age 12-16 can join classes. Parent/guardian consent and supervision required. Individuals of age 12 and above should create an online account with True Cycling Studio. For special Family events, children 5+ could join Functional Training classes like Yoga, Pilates, Barre, and Zumba. To participate in cycling classes, children must be at least 4’10” tall.
Is child care available?
Child care is not available at our facility. Waiting areas are available in the lobby, hallway, and lounge for self-sufficient school aged children. Free wi-fi.
Do I have to reserve a spot?
We recommend you reserve a spot through either our Schedule on our website or App. Walk-ins are welcome, and we suggest you contact us to check on availability. Please arrive 15-min early to get you all set up!
Are there showers in the facility?
Yes, there are 4 showers altogether; 2 per bathroom. We also have 2 dry-changing rooms. Bath towel rental: $2 and complimentary wet clothes bags at the front desk.
Do I need cycling shoes?
Our bikes have both SPD clips and baskets. You can wear regular workout shoes, bring your own cycling shoes or rent a pair for $2/session. We also sell Shimano and Pearl Izumi shoes. Cleats provide a more stable, effective, safe ride and allow you to better work the various muscle groups throughout the entire pedal stroke.
What is your cancellation policy?
CLASS CANCELLATION. If you cancel from a class within 2 hours of the class start time, then you will be marked as a “late cancel,” and may lose that session from the package; or may be charged a $5 late cancellation fee if you hold an Unlimited Membership. If you are enrolled in an early-morning class and cancel after 9 p.m. the evening before class, then you may be marked as a “late cancel". We understand life happens. Please call if you're running late or have an unexpected situation.
MEMBERSHIP CANCELLATION. After completing the initial term of your membership, you could submit a request to cancel your membership by email, phone, or in person. Please submit your request at least 15 days prior to the next billing date.
If you need to upgrade your membership, you could do it at any time, and prior to completing the initial term of the membership. There are reasons why a member may need to cancel a membership prior to the completion of the initial term. Cancellation fees apply.
• Medical: If upon a doctor’s written order, the member cannot receive the services because of a significant physical or medical disability for a period that exceeds 30 days.
• Moving: Submit proof to the studio that you have moved outside of a 15-mile radius from the studio. This would include a BGE meter reading, lease, mortgage, or bill sent to your new residence.
• Military: Due to active duty PCS. Submit proof to the studio.
Do you have Open Studio Hours?
Yes, Open Studio Hours are available to VIP members. Mon/Wed/Fri, 11a.m.-1p.m. and 5-7p.m. Sat. 9-11 a.m. Walk-ins are welcome for VIP members during these hours .